Frequently Asked Questions
Q.If I place my order today, when will I receive my order?
Orders placed during business hours before 2pm will ship the same day.
Q.I received a faulty order(s), what do I do?
We want to make this right for you so please contact us HERE so that we can assist you. Please be sure to provide us with the following information:
Provide the order number associated with the item(s) in question
• Provide clear photo(s) of the damaged/defective item(s)
• A detailed description of the issue with the item(s)
You will need to report your faulty or damaged item(s) received within 7 days of your package delivery date.
Q.I ordered online, but want to cancel, Can I do that?
We are sorry, once an order is submitted, it may not be canceled or refunded. We encourage customers to check their order details carefully before submitting their order.
Q.Do you ship to PO Boxes?
Yes, we ship to PO BOXES. Please note that the overnight option for PO BOX addresses requires up to 2 days for delivery as we use USPS for PO BOX addresses. All PO BOX addresses ship with the United States Postal Service (USPS).
Q.Can I color My wealthy extensions?
Yes, all Wealthy Extensions can be colored . If you plan to color process raw hair, please Seek the help of a professional colorist for assistance.
Q.How many bundles do I need?
For a full install, you will need 3 bundles if using lengths shorter than 22 inches. For hair measuring 22 inches and up, it is recommended to use 4 bundles. For lengths 30 inches and longer, you will need 5 bundles. When using a closure, between 3-4 bundles are recommended for a voluminous look although 3 bundles can complete the install. When using a lace frontal, between 3-4 bundles are recommended for a voluminous look although 2-3 bundles can complete the install
Q.How often do I need to wash my hair?
For curly textures, we recommend a conditioner at least 3 times a week. For Wavy and Straight textures, we suggest a conditioner wash once a week or as needed
Tips: avoid sulfate based shampoos and conditioner